NITS provides OEMs with a complete warranty management solution that goes beyond basic claim processing. Our system analyzes warranty claims in real-time across all dealerships, identifying emerging patterns that might indicate quality issues. For example, if multiple dealers in a specific region begin reporting similar transmission problems in a particular model year, our system flags this immediately. This enables OEMs to proactively address potential recalls or service bulletins before they become widespread issues. The platform also helps optimize warranty reimbursement rates by ensuring dealers submit complete, accurate claims the first time, reducing back-and-forth communications. Additionally, we provide tools to help OEMs transition customers smoothly from warranty-covered service to paid maintenance plans when their coverage period ends

For Tier 1 suppliers, our solution provides unprecedented visibility into how components perform throughout their lifecycle. We integrate data from OEM warranty systems, dealer service records, and even telematics from connected vehicles to give suppliers a comprehensive view of their parts' real-world performance. This helps with everything from quality improvement to inventory planning. For instance, if a particular batch of alternators shows higher failure rates in cold climates, suppliers can quickly identify the issue and adjust their manufacturing processes or material specifications. The system also helps suppliers demonstrate their value to OEMs by providing detailed reports on part reliability and longevity, which can be crucial during contract renewals or new business pitches.

Material suppliers gain powerful insights through our platform by connecting their product specifications to actual field performance. The system tracks how different alloys and material compositions hold up under various operating conditions, providing data that R&D teams can use for continuous improvement. For example, a supplier might discover that their high-strength aluminum alloy performs exceptionally well in electric vehicle battery enclosures but requires formulation adjustments for certain suspension components. This intelligence allows for more targeted material development and helps suppliers provide better technical support to their OEM customers. Additionally, the platform helps optimize inventory levels by predicting demand based on upcoming vehicle production schedules and replacement part needs.